Saturday, September 29, 2007

Elephants and Cheese

Building relationships is the buzz phrase in many businesses these days. Networking is another phrase that is ‘in.’ I just found a book title on the Net called: Masters of Networking, building relationships for your pocketbook and soul.

It’s one of those sorts of halfway surreal titles that turn up all the time in the business scene, like Drop the Pink Elephant: 15 ways to say what you mean and mean what you say. (So this title says what it means?). Or there’s Who Stole My Cheese? (Which just happens to be the most overpriced essay in the history of mankind, I’d think.)

There’s hardly a business that isn’t into building relationships. Even real estate agents are in on the act. I mean, do we really build a relationship with a real estate agent? How often do we need one, for crying out loud?

I found a quote from a real estate firm that says the following: We work for you, not for the deal. Sometimes, the best real estate deal is the one that you walk away from. This attitude of putting the customer first has proven to be the most successful and the most rewarding, which is why so many of our customers come to us time after time for expert assistance.

Okay, so putting the customer first has actually proved successful. There’s an idea!

This comes from a site that sells Phoenix real estate, amongst other Arizona areas. I think they need someone to sort out their website a bit. They also recommend: Don't just take it from us; hear what our customer have to say.

Unfortunately, I couldn’t find anywhere on their site that told me what their customers said!

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