Bullies aren't good at listening of course - even when the harm they do magnifies into something like suicide on the part of the victim, they have a tendency to blame the victim rather than themselves.
The video below isn't directly about bullying, but it is about the way in which we need to remember that it's a real person at the other end of the computer, and that they expect you to act as a real person too. Regrettably, all of us at times have acted as though there isn't anyone real out there, that it's just a machine we're addressing. Curiously, even though we think of 'it' in terms of a machine, we direct our bullying or complaint to a 'real' person we have in our head. Holding back on the vehemence and violent language by taking a walk round the block before you sit down to write the abuse (however justified it may seem) is one way to avoid problems for all concerned. Anyway, the video says it better than I can...
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